General Questions
What is Engaged Course Network?
Engaged Course Network is an online learning platform that offers professional courses across various disciplines. We provide high-quality educational content designed by industry experts to help you develop new skills and advance your career.
Who can take courses on your platform?
Our courses are designed for learners of all backgrounds and experience levels. Whether you're a complete beginner looking to learn something new or a professional seeking to enhance your skills, we have courses suitable for your needs.
Do I need any special software or equipment?
Most of our courses can be completed with just a computer and internet connection. Some specialized courses may require specific software, which will be clearly listed in the course requirements. We always provide information about free alternatives when possible.
Course Information
How long do I have access to a course after purchase?
You have lifetime access to any course you purchase. This means you can revisit the material, review lessons, and access updates whenever you want, at no additional cost.
Can I learn at my own pace?
Absolutely! All our courses are self-paced, allowing you to learn when it's convenient for you. There are no deadlines or schedules to follow - you can take as much or as little time as you need to complete a course.
Are there any prerequisites for courses?
Prerequisites vary by course. Each course page clearly lists any requirements or recommended background knowledge. Many of our courses are designed for beginners and require no prior experience.
Do you offer certificates of completion?
Currently, our focus is on providing high-quality educational content and practical skills. We do not offer formal certificates, but you'll gain valuable knowledge and skills that you can apply in real-world situations.
Enrollment and Payment
How do I enroll in a course?
Simply browse our course catalog, select the course you're interested in, and click "Enroll Now." You'll be guided through a simple checkout process where you'll provide your information and payment details.
What payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express. All payments are processed securely through encrypted connections to protect your financial information.
Is my payment information secure?
Yes, we take security seriously. All payment information is encrypted and processed through secure channels. We never store your complete credit card information on our servers.
Can I get a refund if I'm not satisfied?
We want you to be completely satisfied with your learning experience. Please refer to our Terms of Service for detailed information about our refund policy and contact our support team if you have any concerns about a course.
Technical Support
What browsers are supported?
Our platform works best with modern browsers including Chrome, Firefox, Safari, and Edge. We recommend keeping your browser updated to the latest version for the best experience.
Can I access courses on mobile devices?
Yes, our platform is responsive and works on tablets and smartphones. However, for the best learning experience, especially for courses involving software or coding, we recommend using a desktop or laptop computer.
What if I encounter technical issues?
If you experience any technical problems, please contact our support team through the contact form or email. Include details about the issue, your browser, and operating system to help us assist you more effectively.
Do you have system requirements?
Our platform has minimal system requirements: a modern web browser, stable internet connection, and basic computer skills. Specific courses may have additional requirements which are listed on each course page.
Learning Experience
How are courses structured?
Our courses are organized into modules or lessons that build upon each other. Each lesson includes instructional content, practical exercises, and resources. You can progress through the material at your own pace.
Are there assignments or projects?
Many of our courses include hands-on projects and exercises designed to help you apply what you've learned. These practical components are an essential part of the learning experience and help reinforce key concepts.
Can I interact with instructors?
While our courses are self-paced and pre-recorded, our support team can help answer questions about course content. For specific instructor questions, you can contact us and we'll do our best to connect you with the appropriate expert.
Account and Profile
How do I create an account?
You'll create an account during the enrollment process for your first course. Simply provide your name, email address, and create a password. This account will give you access to all your purchased courses.
Can I change my account information?
Yes, you can update your account information at any time. If you need to change your email address or other account details, please contact our support team for assistance.
What if I forget my password?
If you forget your password, you can reset it using the password reset feature on the login page. You'll receive an email with instructions on how to create a new password.
Still Have Questions?
If you can't find the answer to your question here, we're here to help! Our support team is available to assist you with any questions or concerns you may have.